Frequently asked questions

The essential answers before you play

This FAQ gathers the core answers for installing the game, understanding the available platforms and interpreting the Sandstorm messages shown in-game.

Getting started

Is PyramidValley: Reborn free to play?

Yes. The game is free on PC and Mac. The store offers optional purchases, but the core experience remains accessible without them.

How do I play the game?

You can play through Steam on PC and Mac, or through the Epic Games Store on Windows. Download the launcher or open your preferred platform from the official website.

Which platform should I choose between Steam and Epic Games?

Steam is suitable for PC and Mac players. Epic Games Store is offered for Windows. The game content stays the same, so you can choose the platform you already use.

What kind of game is PyramidValley: Reborn?

PyramidValley: Reborn is an ancient Egypt city-building management and strategy game focused on the long-term growth of your settlement.

Why do I see a Sandstorm message?

Sandstorm is the visual wrapper used for certain technical errors. The displayed code helps identify the underlying issue more precisely.

Sandstorm and in-game errors

In the game, the Sandstorm popup shows an error code that helps explain the issue. Here are the most useful player-facing explanations.

Code Meaning What to do
0 Temporary or unidentified error. Try again, then restart the game if the problem keeps happening.
1 Server connection failure. Check your internet connection and wait a few minutes before retrying.
2 Connection or session verification issue. Sign in again cleanly and avoid leaving an older session open elsewhere.
3 Technical error that occurred during gameplay. Restart the game. If it happens often, report the exact context to support.
4 A game data state was not processed correctly. Restart the session and contact support if the same action always triggers it.
5 A required file could not be loaded at startup. Restart the client and make sure your game files are up to date.
6 Your game session is no longer valid. Log out and sign back in to refresh your session.
8 Technical error related to a purchase or transaction. Wait a few minutes, then contact support if the purchase or related action does not settle.
66 Technical error. Contact support on Discord and include a screenshot if possible.